Terms & Conditions

Triad Behavioral Health Terms & Conditions

All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.

Refund Policy

Triad Behavioral Health has a seven (7) day return policy. This period begins upon receipt of the material and extends for a period of seven (7) days. Customers must notify Triad Behavioral Health within this 7-day period should they elect to return unused materials. Triad Behavioral Health does not accept used items, damaged items, or items removed from their shrink wrap. Upon receipt of return authorization from Triad Behavioral Health, customers must ship materials to Triad Behavioral Health at their own expense via a trackable shipping method (i.e., carrier assigns tracking number to shipment). Triad Behavioral Health will not accept packages or process refunds without return authorization by our office. Shipping charges are nonrefundable. In addition, there will be a 20% cancellation/restocking fee, charged to customers, for all cancelled orders and/or returned materials. No refunds or partial refunds will be granted for online products that have been registered. Customers may elect to cancel an unregistered online program within 7 days of purchase; however, there will be a 20% cancellation fee.

The purchaser will be granted a license to access the software upon receipt of funds. Access to the software will typically be provided at time of purchase, but may vary dependent on the product. Technical support will be available during business hours should an issue arise. This license is granted to only the original purchaser and, as such, purchaser is not permitted to sell, lend, assign, lease, or transfer in any other way any copy or use of the software. This license is non-transferable. Purchaser also may not sell, lend, assign, lease, or transfer in any other way remaining time to use the software. Any violation of this provision is not permitted and may cause program to be terminated with no refund of the licensing fee paid.

All online programs are active for a limited time period. All online program access starts at time of purchase. If you need to request a hold on your access, please contact our customer service team at 800-472-1931, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.

Additional time in the program is available for an additional cost. The information and content contained in any of our online programs remains the property of Triad Behavioral Health. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Triad Behavioral Health.

Hold of Online Program Purchases

Customers may request a complimentary hold on online program purchases up to one (1) year from original purchase date. Holds will be applied to a customer’s complete TestMaster suite and cannot be broken up by individual course.

It is the responsibility of the customer to contact Triad Behavioral Health with request for hold. Hold periods will be effective upon contact with Triad Behavioral Health Customer Service and cannot be backdated. At end of hold period, the remaining access time will automatically activate without notice to customer.

To request a hold, please contact Triad Behavioral Health Customer Service at (800) 472-1931, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.

Workshop Policy

Live Online Workshop access is only granted to the original purchaser and as such, the purchaser is not permitted to sell, lend, assign, lease or transfer in any other way any copy or use of the workshops.

When included as part of a package, live online workshop participation fees are heavily reduced. For this reason, fees paid for live online workshops purchased as part of a package are non-refundable. Triad Behavioral Health reserves the right, but not the obligation, to substitute alternate products in lieu of a workshop when a workshop is not available to meet customer needs.

The information and content contained in any of our workshops remains the property of Triad Behavioral Health. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Triad Behavioral Health.

Educational Coaching

If coaching is included with your purchase, our educational staff are available by appointment only. Hours and days vary depending on coaches' availability. Coaching services may be accessed for the same period as the duration of your enrollment, and only while your enrollment with Triad Behavioral Health is active.

International Customers

Triad Behavioral Health is not responsible for any custom or duty fees on international orders. The customer is responsible for all costs associated with these fees directly through UPS. Notification of any international fees will be sent by UPS.

Defective Material

Providing high-quality products is very important to us. Please inspect your package upon receipt to ensure satisfaction with the production quality. If any of the physical products are defective, please notify us within seven (7) days and we will ship replacement materials at no cost. Triad Behavioral Health is not responsible for package issues related to handling by the shipper.

Discount / Promotions Policy

From time to time Triad Behavioral Health offers discounts and promotions. If more than one discount could apply to a product, only the greater discount will be honored. Triad Behavioral Health reserves the right to change its policies and procedures at any time without prior notice. (Rev August 2017)

Special Accommodations

Please call, mail, or email Triad Behavioral Health with any questions regarding special accommodations.

Triad Behavioral Health
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814
Email: Please message us here

Changes to Contact Information

Customers are responsible for notifying Triad Behavioral Health of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.

Online Continuing Education (CE) Course Requirements

After reviewing the course material, customers must complete the accompanying online test. Customers with a score of 75% or better, may immediately print out the continuing education certificate of completion. For customers who score less than 75%, re-testing is available.

If cancellation of an online CE course is necessary, please contact us within one (1) working day of placing your order and we will refund the full course fee. Otherwise, online CE course purchases are nonrefundable.

Validity of Online CE Course Purchases

Online CE courses are valid for one (1) year from date of purchase date. Courses that are not completed within that time frame will be forfeited.

Please contact us for more information on receiving CE credits for EPPP home study preparation or for attendance of our Live Online EPPP Exam Prep Workshop.

Pass Guarantee

Other companies may offer similar programs and guarantees, but none can match the quality and support of Triad Behavioral Health.

If you take your exam and do not pass, or if you are not ready to take the exam 30 days before your course expires or the test date (whichever is later), then you may receive one free three-month extension1. Additional extensions can be purchased at a discounted rate.

The Pass Guarantee is valid only to customers who purchased a qualifying program2 and meet all of the following eligibility requirements:

 

  • Purchase the program no more than 12 months prior to your board licensing exam.
  • Complete the online Assessment Exam.
  • Complete all TestMASTER and/or CasePRO quizzes, applicable only where these are included in your qualifying purchase.

 

To check if you meet the eligibility requirements and to redeem the Pass Guarantee, or if you have any questions, please contact us at (855) 905-0852, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT and Saturday from 8:00 a.m to 12:00 p.m. PT.3

1Subject to applicable eligibility requirements. Extension includes access to any exams and quizzes, content, flashcards, and online workshops, if these were included in your qualifying purchase. In-Person workshops are not included in the Pass Guarantee free extension.

3All policies are subject to change without notice. Triad Behavioral Health will honor any policy in place at the time of your qualifying purchase.

Who can I contact with questions regarding this Policy?

If you have questions concerning our privacy practices, contact us at:

Triad Behavioral Health
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814
Email: Please message us here

Page last updated: Oct 2, 2020